Job Details

Overview

Customer Support Representative: Fast growing Inc. 5000 company looking for a reliable person who enjoys working with customers. This is a unique and rewarding position, part of a really great group of people that is focused on helping caregivers with technology, and best of allwe help families every day!

The available support position is for 5 days a week: from 8am-5:00pm. In person training provided at our Spicewood location.

We would love for you to have been a family or professional caregiver. We want someone long-term, who enjoys working with seniors and has some technology experience. There is NO selling or cold calls, just answering incoming customer calls describing our product to our customers, answering basic questions, troubleshooting and offering assistance with our products.

After training, this position can be remote/hybrid if you have a quiet place to work and be professional, since you will be answering live support calls during your work hours.

Responsibilities

• Answer incoming customer calls, describe our product to customers, and provide basic information.
• Troubleshoot issues and offer assistance with our products.
• Support caregivers and families with technology-related questions in a patient and helpful manner.

Qualifications

• Experience as a family or professional caregiver is preferred.
• Enjoy working with seniors and have some technology experience.
• There is NO selling or cold calls.

Compensation and Career Growth

$18.00 per hour during training, with potential increase to $20.00 per hour after successful training completion and 60 days.

After training, remote/hybrid work is possible if you have a quiet, professional workspace, since you will be answering live support calls during your work hours.

Opportunities

The company is growing and there is room for opportunity in other areas of the company. We may ask you for additional help, such as in our production department. Office staff and bookkeeping positions also available.

How to Apply

Check us out on theoracare.com or apply by sending a resume to ...@Theoracare.com. We look forward to hearing from you.