Job Details
Nest Spa Assistant Manager
2026-01-12 Blackberry Farm Walland,TN
Description:
Regular and consistent attendance is required to perform the essential functions of this position.
Must be able to work well with other Team Members, Managers, and interact with our guests.
Must have the flexibility to work weekends and holidays.
SUPERVISORY RESPONSIBILITIES
Blackberry Farm is a Relais & Châteaux property that has provided world renowned hospitality to family, friends and guests for almost 50 years. Our attention to every detail, impeccable service, unique activity offerings and outstanding cuisine have helped Blackberry Farm earn its pedigree as one of the most celebrated small luxury resorts in the world.
A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability.
From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education.
Blackberry Farm is an Equal Opportunity Employer.
The Wellhouse at Blackberry Farm is a world-class facility where guests come for relaxing spa treatments, yoga and fitness classes, wellness retreats, or to relax and enjoy the beautiful view by the outdoor pool. The Spa Manager assists the Director of Spa and Wellness in overseeing the successful daily operations of the Wellhouse.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Assemble payroll reports and approve time cards for coordinator and therapists
- Manage scheduling of Spa Therapists
- Respond to time-sensitive guest requests for spa and wellness appointments
- Oversee all aspects of the Therapist and Salon teams, including:
- Maintain proper staffing, including hiring and efficient scheduling of therapists and salon staff according to
established budget guidelines and demand - Onboard and train new therapists and salon staff according to Wellhouse SOPs
- Write, implement, and update new therapist and salon SOPs
- Ensure accuracy in appointments, scheduling, balancing, and schedules
- Conduct semi-annual performance reviews
- Maintain proper staffing, including hiring and efficient scheduling of therapists and salon staff according to
- Work with Facilities team to ensure Wellhouse is clean and ready for guests every day
- Maintain common area guest supplies (locker rooms, fitness, pool, lounge) in conjunction with the assistant spa manager
- Maintain salon and massage back bar supplies in conjunction with the assistant spa manager
- Maintain respectful working relationships with other departments
- Work with Spa & Wellness Director on service development and implementation
- Work at the desk and the retail area welcoming and interacting with guests and leading by example
- Manage retail skin and body care retail inventory and orders
- Motivate the team and enforce policies and procedures.
- Become familiar with spa services including massages, body treatments, manicures, pedicures, and facials
- Serve as Manager on Duty
Regular and consistent attendance is required to perform the essential functions of this position.
Must be able to work well with other Team Members, Managers, and interact with our guests.
Must have the flexibility to work weekends and holidays.
SUPERVISORY RESPONSIBILITIES
- Supervision of Wellhouse Service Providers and Coordinators in conjunction with the Assistant Spa Manager
- Three years of management experience required; spa experience preferred
- High School Diploma or equivalent
- Must have excellent verbal skills
- Must be able to communicate effectively with guests, managers, and team members
- Basic knowledge and understanding of math
- Be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
- Be able to lift up to 35 lbs.
- Be able to operate a company vehicle or golf cart safely.
- Be able to stand for long periods.
- 4,200 acres of Blackberry Farm property
- Must be able to work in a calm and quiet spa setting
Blackberry Farm is a Relais & Châteaux property that has provided world renowned hospitality to family, friends and guests for almost 50 years. Our attention to every detail, impeccable service, unique activity offerings and outstanding cuisine have helped Blackberry Farm earn its pedigree as one of the most celebrated small luxury resorts in the world.
A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability.
From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education.
Blackberry Farm is an Equal Opportunity Employer.