Job Details

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference thatyou can touch or see - it's a difference you can feel. We are seeking a Dishwasher/Bus Person who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand.

We want to work alongside someonewho acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Dishwasher/Bus Person will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This position exists to provide prompt, courteous service in keeping the dining and kitchen areas neat, clean, and sanitized.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Maintains cleanliness and order in the kitchen, storage areas, dining room, and the dishwashing station
• Empties trash and cleans the trash containers, sweep, mop, organize, and stock
• Maintains cleanliness of all dishes, flatware, utensils, pots, pans, etc. using manual and automatic warewashing standards
• Ensures dish machine is working properly, reporting issues to leadership as necessary
• Provides courteous service in keeping the guests' dining areas neat, clean, and in order (Dining areas include drink stations, condiment stations, and any table or counter space used for eating on or from which you are serving food)
• Buses tables, sanitizes, and disinfects tables and counters, stock dishes, dry goods, sweep, and mop
• Provides continuous service and attention to detail
• Clears away dirty dishes, glasses, serving dishes, and eating utensils in a timely manner
• Removes and throws away disposable products such as paper cups, plates, containers, condiment wrappers, napkins, straws, plastic utensils, etc
• Is aware of the location of equipment of any kind to avoid accidents with bus carts, tray jacks, cleaning equipment, fallen food, liquid, or trash
• Is available and willing to work at different locations across the Dollywood Properties
• Always understands and practices safe food handling, following state and local health department Regulations and ServSafe guidelines
• Is an active participant in safety issues relating to personal safety and the safety of fellow hosts and guests
• Follows all procedures/standards affecting the Culinary Division's financial standing such as clocking in/out properly, completion of tasks in a timely and accurate manner and not wasting supplies

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 14 years old
• Previous food service experience preferred
• Must be able to successfully pass post-employment offer background check and drug screening

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively with Guests and Hosts using approved communication methods
• Able to tolerate various temperatures while working indoors and outdoors
• Able to meet the physical demands of the job
• Able to work outdoors
• Able to move about in confined areas
• Able to stand, balance, kneel, stoop and bend to maintain clean work environment and provide guest service
• Ability to safely operate equipment according to company and manufacturer guidelines. Ability to safely navigate work environment
• Able to reach high and low to get supplies
• Able to have finger movement to do detailed work, run a register or guest check system, calculator, etc
• Able to sweep and mop
• Able to make decisions by analyzing information allowing on-the-spot correction of guests concerns
• Able to tolerate extreme heat, extreme cold, and humidity necessary to work in kitchens, walk-ins, freezers, climate changes and be able to work outdoors. (Must be minimum 16 years of age to operate the dishwasher and garbage disposal)
• Ability to tolerate approved Ecolab detergents and chemicals necessary clean/sanitize equipment and environment
• Able to accommodate many guests at one time, changes in work schedule and job assignments
• Able to lift 30 lbs with or without 2-person lift. 30+ lbs require a 2-person lift
• Must take Start Fresh training, as well as implement all safety aspects of Start Fresh training
• Must comply with all Health Department, ServSafe, and/or Dollywood Company regulations pertaining to safe food handling procedures and practices

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.