Job Details

Accounts Receivable Specialist

This is a full-time, in person position located at our Knoxville office 2315 Sycamore Drive. Knoxville, TN 37921. Hours are Mon-Fri 8 AM 5 PM. Pay: $23-25/hour.

The Accounts Receivable Specialist works closely with a portfolio of business-to-business customers to manage the full accounts receivable process. This role ensures timely payment within terms, follows up on past-due accounts, conducts research and reconciliations, resolves billing issues, and secures payment on open invoiceswhile building and maintaining strong customer relationships.

Essential Responsibilities

• Build and maintain strong relationships with customers throughout the Accounts Receivable process.
• Engage with customers via outbound phone calls and email to collect payments owed while preserving positive customer relationships.
• Achieve Accounts Receivable KPIs, including daily call volume goals and accounts receivable percentages over 60 days.
• Identify, negotiate, and secure approved payment arrangements on past-due balances.
• Perform account reconciliations as needed to ensure accounting records are accurate and aligned.
• Monitor changes in customer payment patterns and recommend accounts for credit evaluation when necessary.
• Partner with internal stakeholders to align on appropriate payment strategies for past-due accounts and to drive cash flow and future revenue.
• Drive innovative solutions for delinquent accounts when standard Accounts Receivable procedures are unsuccessful.
• Review orders on hold and coordinate release once payment requirements are met.
• Maintain strong internal and external communication to follow up on required information needed to obtain payment.
• Other duties as assigned

Qualifications

• 2+ years of experience as a Credit Analyst, Accounts Receivable Specialist, or related field.
• Experience handling a high-volume, small-dollar portfolio with outbound call and collection goals.
• Must be self-motivated, customer-centric, and highly organized.
• Experience reconciling AR accounts is a plus.
• Ability to function effectively both independently and as a member of a team.
• Self-motivated, goal-oriented, with a proven ability to learn quickly and work effectively in a fast-paced work environment.
• Experience with Global Edge or other ERP software is a plus.
• Must be at least 18 years old.
• Completion of a satisfactory background check and drug screen

Benefits of Joining Our Team

• Medical & Dental Insurance Coverage
• Optional Short Term Disability Coverage
• Long-Term Disability Coverage, plus optional Life and Vision Insurance
• Paid time off for Vacations and Holidays
• 401 (k) Retirement Plan with Company match
• Competitive starting hourly rate

FESCO is the premier provider of equipment service for the food service industry. With more than 30 years of dedicated service, we know food service inside and out. Our vision is to be the most reliable source of service management solutions for the food service industry. Let us know if you want to be part of our team!

FESCO welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status. FESCO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. FESCO is a division of Unlimited Service Group "All Unique All United."