Job Details

Customer Care Team

We're searching for energetic, guest-obsessed Customer Care Team to join our team. In this role, you'll be the face of our restaurantgreeting, engaging, and creating exceptional experiences for every guest who walks through our doors. If you live and breathe hospitality, thrive in fast-paced environments, and know how to turn moments into memories, we want to meet you.

Welcome and engage guests with warmth, enthusiasm, and a smile

Act as a floor ambassadorhelping guests with seating, navigating wait times, and resolving issues quickly and professionally

Support the host, server, and management teams to ensure smooth flow during peak hours

Be proactive in anticipating guest needs and offering personalized service

Keep high-energy vibes and a clean, guest-ready environment at all times

Assist with line control, special requests, and large party coordination

Promote the brand and overall experience in every interaction

Passion for hospitality and delivering unforgettable guest experiences

Excellent communication and people skills

Ability to stay calm and upbeat under pressure

Team-oriented mindset and positive attitude

Reliable, flexible, and available to work night shifts and weekends

Previous hospitality or guest service experience is a plus

Must be 18+ and authorized to work in the U.S.

Join us for a fun, high-energy season at one of the busiest spots in the Smokies. Whether you're part-time or full-time, your attitude and enthusiasm are what make the difference.