Job Details

Overview

• Tier One Technologies is hiring a Full Disk Encryption / SecureDoc Specialist to support the Endpoint Technology Engineering Infrastructure team for our direct U.S. Government client.
• This remote Contract-to-Hire position will be originated in Raleigh, NC.
• SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

• Support the Full Disk encryption requirement mandated by CISO as part of adhering to portions of the AS-805 Information Security Handbook specifically sections 9-7.1 Encryption.
• Support Full Disk encryption platforms, specifically WinMagic SecureDoc.
• Provide design and enhancements to Full Disk encryption (SecureDoc) and remote support platforms (Dameware).
• Provide integration testing of new hardware devices for compatibility with (SecureDoc) and remote support platforms (Dameware).
• Maintain Full Disk encryption (SecureDoc) and remote support platforms (Dameware) keeping them up to date and secure.
• Provide expert level end user support and resolve issues escalated.
• Manage and maintain WinMagic SecureDoc infrastructure components.
• Provide day-to-day internal customer support (CISO, postal inspectors, postmasters, sales, clerks, etc.)
• Participate in the preparation of materials and oral presentations for customers and management
• Respond promptly to incidents in ServiceNow.
• Will be assigned responsibility for advanced technical issues in the environment for problem resolution.
• Diagnose and repair system problems working closely with vendor support for all servers, software and other hardware directly or with team members.
• Test latest encryption software packages against current and future hardware and software platforms to ensure compatibility with the latest business refresh efforts.
• Perform hands-on incident escalation and remediation, including documentation of incident response workflows.
• Develop data encryption and OS recovery tools to recover lost or corrupted user data files from defective hardware or from failed machine startups.
• Evaluate program failures and implement remediation solutions for success.
• May be required to create time sensitive deliverables.
• May lead project teams within assigned unit develop, plan and manage project tasks

• A degree from an accredited College/University in the applicable field of services is preferred. 4 additional years of relevant experience in lieu of a college degree is required.
• 3+ years of experience working with various Endpoint encryption products.
• Proven testing capabilities with various Endpoint products.
• Hands-on incident escalation and remediation, including documentation of incident response workflows.
• Excellent communication skills.
• Must be eligible to obtain a Position of Public Trust clearance.
• All candidates must be a US Citizen or have permanent residence status (Green Card).
• Candidate must have lived in the United States for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.