Job Details

Payment Processing Representative

TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized by Newsweek as one of America's Greatest Workplaces in Health Care for 2025 Becker's Hospital Review names TeamHealth among the top 150 places to work in healthcare. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us!

What We Offer

• Career Growth Opportunities
• A Culture Anchored in a Strong Sense of Belonging
• Benefits (Medical/Dental/Vision) Begin the First of the Month Following 30 Days of Employment
• 401k (Discretionary Match)
• Generous PTO
• 8 Paid Holidays
• Equipment Provided for Remote Roles

Job Description Overview: Position is responsible for reconciling lockbox deposits received via bank image and mail to the bank report in Cash Clearing System. Mails to the correct lockbox or scans and deposits live checks received at billing center to appropriate bank accounts as necessary. Contacts carriers for missing remits of electronically-funded monies.

Essential Duties and Responsibilities:

1. Reconciles the imported bank download in Cash Clearing System with lockbox batches received via bank image and mail.
2. Verifies all batches have been received, sets the status in CCS as received to indicate receipt of payment batch. Sets as not received in CCS if batch is missing.
3. Separate lockbox batches received by mail by deposit date and create folders to place batches in for posting by deposit date order. Downloads image lockboxes from the bank website, saving per department image filing setup.
4. Reviews lockbox image and paper batches for any checks that can be processed electronically that were not automatically assembled for ERA.
5. Medicare, Medicaid, and other carriers send payments in form of Electronic Funds Transfer (EFT's). Therefore, these amounts will be included in deposit summary, but a batch will NOT be received from 5/3 bank with a check/EOB to balance to. The payer will issue an EOB or electronic posting file to Billing Center for the balancing and posting to occur. If item is not ERA, carrier will be contacted to obtain missing remits for EFT deposits.
6. Scans live checks not able to be mailed to lockbox for quicker processing in appropriate bank checking account via Fifth Third scanner for immediate deposit and places on shelf for posting in deposit date order.
7. Documents and prepares cash payments made at billing center for posting.
8. Processes daily mail per assigned group or as requested.
9. Responsible for maintaining all policy and procedures.
10. Participates in unit progress meetings.
11. Reports any errors or problems that affect depository reconciliation with senior/supervisor.
12. Turns to senior or supervisor for unusual circumstances and/or discrepancies involving the EFTs, lockbox batches, international monies, etc.
13. Completes tasks accurately, maintaining quality standards.
14. Performs other duties and assignments as requested.

Supervisory Responsibilities: None

Physical / Environmental Demands: Job performed in a well-lighted, modern office setting. Occasional standing/bending. Occasional lifting/carrying (20lbs or less). Moderate stress. Prolonged sitting. Prolonged work on a PC/computer. This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week. Overtime may be required and can be mandated.

Requirements

Qualifications / Experience: High school diploma or equivalent required. One year medical billing experience preferred. 40-45 WPM; accurate 10-keystrokes by touch. Must be computer literate; proficiency in Microsoft Office preferred. Must possess effective communication skills (oral and written). Must be detail-oriented with good follow-up skills. Previous knowledge of third party payer reimbursement preferred. Knowledge of IDX-BAR system preferred.

Location: Remote

Job Category: Admin-Clerical, Administrative, Healthcare