Job Details

Who Are We?

Stand Out For Good, Inc. is a rapidly growing women's fashion company with 5 unique brands, in 130+ locations, across 38 states. Our Home Office is located in Knoxville, TN, with our primary Fulfillment Center based in Maryville, TN. Our brand is built upon the founding principles of giving back and making a difference in the world.

Our Mission

"Stand Out For Good". Those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.

Position Summary

We are seeking a talented, results-driven Fulfillment Manager to lead our primary Distribution Center team and manage daily warehouse operations. This role is responsible for leading their team to achieve objectives tied to order fulfillment, inventory accuracy, labor performance, safety, and continuous improvement in order to ensure fast, accurate, and cost-effective delivery to our guests. The ideal candidate is hands-on, data-driven, and thrives in a fast-paced distribution environment. This role provides the right leader with the opportunity to make a real impact, lead a growing team, and help shape the future of our logistics and eCommerce operations.

What We Offer

• Highly competitive base salary
• Paid Time Off including Vacation, Wellness and Holidays
• Advancement opportunities within a high-growth organization
• Medical, Vision and Dental Insurance Options with $0 Associate Premiums for Individual Coverage
• Generous associate discount
• Paid Maternity and Paternity Leave after one year of service
• Paid Sabbatical after 5 years of service
• 401k with company match

Key Responsibilities

Leadership & Team Management

• Lead, coach, and develop supervisors and hourly associates
• Champion a culture of teamwork, accountability, and service excellence.
• Communicate performance expectations and provide real-time feedback.
• Set clear expectations, performance standards, and accountability
• Conduct regular performance reviews and provide ongoing feedback
• Foster a culture of safety, teamwork, and continuous improvement
• Maintain accurate records of productivity, attendance, and compliance metrics.
• Coordinate shift start-up and close-down procedures, including daily reporting.

Operations & Fulfillment

• Oversee day-to-day fulfillment operations including receiving, putaway, picking, packing, and shipping
• Ensure all customer orders are shipped accurately, on time, and in compliance with service-level agreements
• Monitor daily volume, labor capacity, and workflow to meet demand fluctuations
• Drive productivity, accuracy, and throughput improvements across all warehouse functions

Process Improvement & KPIs

• Track and analyze KPIs such as Function Productivity, Order Accuracy, Location Accuracy and Labor Efficiency.
• Identify bottlenecks and implement Lean / process improvement initiatives
• Support new system enhancements and implementations (WMS, scanners, automation, etc.)

Safety & Compliance

• Enforce all safety policies and OSHA requirements
• Maintain a clean, organized, and safe warehouse environment
• Conduct safety training and incident investigations as needed

Cross-Functional Collaboration

• Partner with Inventory Control, Guest Service, Finance and Merchandising teams as needed to achieve operational objectives and support broader organizational initiatives.
• Support and take a lead role in peak season planning and labor forecasting.

Additional Duties as Assigned

Qualifications & Experience

Required

• 3+ of leadership experience in eCommerce, Distribution, or Fulfillment operations
• Strong organizational and communication skills with the ability to lead by example.
• Strong knowledge of warehouse operations and order fulfillment workflows
• Experience managing teams in a fast-paced environment
• Proficient with Gmail, Excel, Google Sheets, MS Word and Google Docs
• Strong organizational, communication, and problem-solving skills
• Successful completion of pre-employment background check.

Preferred

• Experience in apparel or high-SKU environments
• Familiarity with Warehouse Management Systems.
• Familiarity with Lean, Six Sigma, or continuous improvement methodologies
• Experience scaling operations during peak seasons
• Prior experience with 3PLs or multi-site operations
• Bachelor's Degree with a major in Supply Chain or related field a plus, but not required.
• Bilingual (Spanish + English) a plus, but not required.

Physical Requirements

• Able to stand, walk for up to 12 hours.
• Able to push, pull, grasp, bend, lift, stretch and reach both below the waist and above the head.
• Ability to lift up to 25 lbs. frequently, up to 50 lbs. occasionally
• Vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Must be able to read, speak, write and understand Basic English.