Job Details

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off

ABOUT US: At our high-performing insurance and financial services agency, we foster a workhard, play hard culture where fun and productivity coexist. Our team is goal-oriented and passionate about delivering exceptional customer service while ensuring our clients are adequately protected.

We pride ourselves on creating an environment that encourages professional development and personal growth. Here, you'll find plenty of opportunities for advancement as we are dedicated to helping our employees fulfill their career goals and personal aspirations.

Join us if you're ready to be part of a supportive, dynamic team that values excellence, collaboration, and a balanced lifestyle.

You May Be a Great Fit as a Customer Loyalty Specialist at Mortallaro Insurance Agency, Inc If:

• You are the go-to person for others when challenges arise - calm, steady, and ready to support.
• You truly care about your community and aim to provide exceptional service that positively impacts those around you.
• You excel at building relationships, earning trust quickly and maintaining it.
• You prioritize listening, guiding customers to feel understood while confidently recommending solutions.
• You respond compassionately under pressure, assisting others through their toughest days with clarity and empathy.

Location Address: 401 SW Eagles Parkway, Grain Valley, Mo 64029

At Mortallaro Insurance Agency Inc, we are dedicated to helping individuals protect what matters most. We take pride in serving our community with integrity, care, and genuine support. Whether assisting someone with a claim or tailoring a policy, we believe in doing meaningful work that creates a difference. If you're eager to grow your career, help others, and join a team focused on doing good daily, you'll fit right in with us.

We are seeking a Customer Loyalty Specialist to enhance ongoing customer relationships and assist with office growth. This position emphasizes outreach, policy renewals, and maintaining relationships.

Responsibilities:

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with necessary updates or changes.
• Identify opportunities to improve customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications:

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.