Job Details

Job Description

Under general supervision, the Guest Reception Representative is responsible for greeting guests, checking in and qualifying scheduled tours, answering and directing incoming calls, analyzing reports for discrepancies, and supporting our Sales department. The Guest Reception Representative will always represent the company professionally, in both appearance and communication with guests and fellow associates.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

• Greet all guests in a warm and professional manner
• Understand and follow all processes as outlined in your Guest Reception Representative training
• Maintain a positive working relationship with Sales, Marketing, and Admin departments
• Check in and qualify guests for sales presentation, assisting with any guest questions/concerns
• Enter guest and tour data into computer system in a timely and proficient manner
• Prepare tour gifting and complete numerous inventory checks throughout the day
• Accurately assign guests to a Sales Representative in the order they arrive
• Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed
• Analyze End of Day reports for discrepancies and make necessary corrections
• Additional duties as assigned

• High school diploma or equivalent
• 1 year of general office experience
• 1 year of customer service experience
• Intermediate knowledge of MS Office applications
• Must be willing to work weekends and travel between nearby sites
• Days off - Wednesday and Thursday