Job Details

Job Description

CUSTOMER SERVICE REPRESENTATIVE

Monday - Friday

8:00 am - 5:00 pm

$17.00 per hour

ESSENTIAL JOB FUNCTIONS

• Become proficient in Alpha-Stim technology, ERP system, and customer service support functions.
• Field incoming calls and provide general customer assistance.
• Process sales and order entries as needed.
• Perform follow-up to ensure sales are completed.
• Document and maintain sales cycles, customer/rep contact, and support activities in CRM/ERP according to Quality System Manual.
• Provide technical and clinical support in alignment with company Quality System Manual.
• Support the Customer Service Manager with distributors, representatives, retail, and government customers.
• Assist and support distributors/independent representatives in the field.
• Prepare and provide activity reports to the Customer Service Manager.
• Perform other duties as assigned by management.

• High School Diploma or equivalent.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office programs.
• Strong interpersonal skills with ability to build relationships.
• Ability to multitask and manage priorities in a fast-paced environment.