Job Details

Administrative Support Aid

This position will serve as an Administrative Support Aid to assist in the daily operations of the VolCard Office and Campus Vending. This position will provide service to students and staff on an acceptable level. This position is responsible for incoming calls to the VolCard Office, ID production and account payments. The Administrative Support will verify Vending Commissions for incoming Commission Statements, and will respond and report all Vending calls to appropriate Vendors.

Responsibilities

• Customer Service that includes answering the telephone and waiting on customers.
• Provide specific information regarding VolCard access, IDs, VolCard accounts and eligibility, and institutional policies and procedures.
• Direct questions outside the realm of the VolCard Office to the appropriate personnel.
• Verifying Commission Statements, applying credits and debits to the VolCard Accounts, either departmental accounts or individual accounts

Qualifications

Required Qualifications

• High School Diploma
• Knowledge of cash handling and strong customer skills and familiar with Campus environment background.
• The Administrative Support Aid must be knowledgeable in Customer Service
• Proficient in a multi- telephone line environment.
• Must have basic cashiering knowledge
• Computer skills
• General accounting knowledge.

Preferred Qualifications

• 1 year in a Campus Office familiar with Banner, LDAP and Campus Gold

About Us

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employeesthe Volunteerswho uphold the university's tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!

Job Info

Job Identification 7002

Job Category Administrative

Locations 1331 Circle Park, Knoxville, TN, 37996, US