Job Details

Processing Assistant

Join our team in a newly created role designed to keep our loan pipeline moving efficiently and accurately! We're looking for someone who enjoys owning the loan setup phase once a borrower goes under contract and likes working behind the scenes to make everything run smoothly. In this role, you'll partner closely with Loan Officers and Processors to organize files, issue disclosures, order third-party items, and review documentation for accuracy and compliance before the file moves to processing. You'll be involved with a high volume of files for short periods, collaborate heavily with internal teams, and play a key role in creating a clean, well-prepared handoff to closing. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in precise, organized work, this could be a great fit.

To be considered for this role, after submitting an application, please email your resume in PDF format to ...@waterstonemortgage.com and record a one-minute video cover letter (upload it to YouTube, Loom, or another video platform) explaining why you'd be a great fit. Include the link in your email.

Essential duties and responsibilities:

• Responsible for loan setup, disclosures and all order outs.
• Organize new file within 24 hours of receipt and verify that compliance documents were issued within proper time frame
• Order any third party verifications needed; including, but not limited to, VOEs, VODs, Payoffs, Updated Homeowners Insurance, Subordination Agreements and Tax Transcripts.
• Track all requested documents in Encompass.
• Review documentation within 24 hours of receipt for discrepancies, omitted data, etc.
• Immediately notify Loan Processor when any discrepancies are found in documentation. Loan Processor will be responsible for determining and acting on the necessary remedies.
• Order Title Commitments and necessary endorsements
• Assist the Loan Processors with obtaining post-closing conditions
• Assist other Processors, Underwriters, and Closing department employees as needed.
• Maintain strict confidentiality regarding customer accounts and other information.

Additional duties:

• Completes any additional duties assigned by manager, supervisor or lead.
• Maintains a focus on enhancing customer service skills and knowledge.
• Complete regulatory and compliance training, as required.
• Keep abreast of current state's mortgage lending laws.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or experience: High school diploma or general education degree (GED) along with 1+ year of loan processing and/or Real Estate finance experience. Computer skills: Previous experience on a mortgage loan processing system, preferably Encompass, proficient with Microsoft Office products and the ability to accurately input data.

Individuals in this position shall not engage in loan origination during the course of his/her employment with WMC. Loan origination is defined as (1) taking a residential mortgage loan application; or (2) offering or negotiating terms of a residential mortgage loan for compensation or gain; (3) advertising or communicating to the public that you can perform loan origination services. Please see the Loan Originator Compensation Policy for more details on the definition of loan origination.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.