Job Details

The Advanced Level Medical Support Assistant (MSA) position serves as a clinic clerk and is a foundational role within the clinic.VA Careers - Medical Support Assistant: Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdfDuties include but not limited to:* Works collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team, or other specialty care.* Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary).* Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.* Develop/maintain effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies.* Collect, scans, and updates health insurance information, promote Veteran registration and utilization of My Healthy Vet (MHV).* Train other MSAs on correct clinic operations and serve as a preceptor to developmental level MSAs.* Schedule appointments; notifies his/her supervisor when clinic area access is less than desirable or if an individual patient cannot be scheduled within mandated timeframes.* Daily review of active/pending Consults, Encounters, Electronic Wait List, Recall list and MHV secure messaging communications for accuracy and disposition.* Report backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or Employee plans* Organizes work independently and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences.Work Schedule: Monday - Friday 0745-1630 for training. Once training is complete, there will be various work schedules available ranging from 6:45am - 3:30pm, 7:45am-4:30pm, 8:45am - 5:30pm and 6;45am - 5:30pm Compressed Work Schedule (day off depends on clinic schedule). Work schedule will be discussed during interviews.Recruitment Incentive (Sign-on Bonus): Not Authorized.Permanent Change of Station (Relocation Assistance): Not Authorized.Pay: Competitive salary and regular salary increases.Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior military service experience.Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions byVA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Telework: Ad-Hoc Telework may be authorized at the discretion of the supervisor.Virtual: This is not a virtual position.Functional Statement #: 50506F