Job Details

Overview

We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

Responsibilities

- Handle inbound and outbound customer inquiries via phone, email, or in-person

- Assist customers with billing and account activity

- Process orders, returns, and exchanges accurately and efficiently

- Preform accounts receivable functions and posting payments

- Complete daily tasks such as invoicing, notice of cancellations, cancellations, and reinstatements

- Resolve customer complaints or issues in a professional and timely manner

- Collaborate with other departments to ensure customer satisfaction

- Utilize phone etiquette skills to communicate effectively with customers

- Analyze customer needs to recommend products or services that best fit their requirements

Qualifications

- Previous experience in customer service or a related field is preferred

- Proficiency in English; Spanish is a huge plus but not required

- Strong communication skills and the ability to interact with customers in a friendly and professional manner

- Excellent problem-solving skills and the ability to handle difficult situations with patience

- Knowledge of client services, customer support, and cash handling procedures

- Familiarity with analyzing customer data to improve service quality is a plus

Job Type: Full-Time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8-hour shift

Ability to Commute:

• Oak Ridge, TN 37830

Work Location: In person