Job Details

Remote Or On-Site Customer Service Representative Full-Time Or Part-Time

TeamHealth National Patient Service Center is seeking customer service representatives for full-time or part-time roles. This position begins with paid, on-site training at our Knoxville, TN location, after which you can choose to work 100% remotely or from our office.

In this role, you'll assist patients with billing and insurance inquiries, delivering compassionate and professional service that truly makes a difference.

Position Highlights:

• $750 sign-on bonus + quarterly performance incentives
• 4-week paid on-site training at our Knoxville, TN office
• Training hours: 8 AM to 5 PM EST, Monday through Friday
• Work from home or work on-site after training is complete your choice!
• Company-provided equipment for remote and on-site work
• Flexible scheduling full-time and part-time options available

What We Offer:

• 401(k) retirement plan with discretionary company match (available to full-time and part-time employees)
• Paid time off (PTO) + 8 paid holidays (full-time only)
• Comprehensive wellness programs support for your physical, emotional, financial, and social well-being
• Ongoing training & professional development
• Health benefits (full-time): medical, dental, vision, life insurance, HSA/FSA options

What You'll Do:

• Provide excellent customer service by phone, assisting patients with billing and insurance questions
• Research and resolve patient account issues
• Update insurance information and rebill claims as necessary
• Generate and send itemized statements or courtesy claims
• Set up and manage patient payment plans
• Accurately document all patient interactions
• Maintain professionalism and empathy in all communications
• Perform other related administrative duties as assigned

What You'll Need:

• High school diploma or GED
• Strong verbal communication and listening skills
• Ability to multitask: listen, speak, and type simultaneously
• Comfortable using Microsoft Windows and computer-based systems
• Previous customer service, call center, retail, or hospitality experience is a plus

Apply today to join the TeamHealth National Patient Service Centerwhere your skills help make a difference, and your career can thrive in a flexible, remote or in-office environment.