Job Details

Caring. Connecting. Growing Together.

The Sr. Systems Management Analyst will lead the Facets support team, ensuring smooth operations post-go-live and readiness pre-go-live. This role encompasses monitoring and operating computer and peripheral equipment, as well as reviewing, analyzing, and modifying programming systems - including encoding, testing, debugging, and installing software for large-scale computer environments. Responsibilities include evaluating system specifications, input/output processes, and hardware/software compatibility parameters. The position requires expertise in systems programming, operating software applications, consulting on complex projects or existing applications, ensuring timely completion of scheduled jobs, and maintaining overall operating system health. Additional duties involve overseeing the health of IT environments, facilitating the resolution of high-severity incidents to enhance service availability and continuity, and developing processes focused on rapid service restoration after incidents. The role also includes documenting hardware, application, and facility issues, taking corrective actions as needed, and providing operational support for Facets systems both post-go-live and during pre-go-live activities such as environment setup, job scheduling, and dependency management.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Oversee Facets support operations and coordinate team activities
• Lead onboarding and training for support team members on jobs, dependencies, and environment setup
• Manage escalations and interface with development and infrastructure teams
• Ensure monitoring and alerting systems (Hangfire, App Insights) are optimized
• Provide advanced troubleshooting for SQL, APIs, and cloud resources
• Drive continuous improvement in support processes and documentation
• Communicate status and issues to leadership and stakeholders

Required Qualifications:

• 4+ years of experience with facets configurations and operational workflows
• 4+ years of experience with SQL/SQL Server for data validation and troubleshooting
• 4+ years of experience with job scheduling and monitoring tools (Hangfire, SSIS)
• 3+ years of experience with cloud technologies (Azure Blob storage)
• 3+ years of experience troubleshooting web services/APIs (requests, responses, authentication)
• 2+ years of experience managing on-call rotations and ensuring proactive issue resolution
• If you are offered this position, you will be required to provide extensive personal information to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance as a condition of your employment
• United States Citizenship

Preferred Qualifications:

• Bachelor's degree in Information Technology, Computer Engineering or related field
• 2+ years of experience leading Facets support in production and pre-production environments
• 2+ years of experience with SSIS package development and advanced scheduling strategies
• 2+ years of experience with Azure DevOps, CI/CD pipelines, and work item tracking
• 2+ years of experience with scripting/automation (PowerShell, Python) for operational tasks
• 2+ years of experience with healthcare payer domain concepts (claims, eligibility, EDI)
• 2+ years of experience managing ITSM processes (Incident, Problem, Change) and on-call rotations
• 2+ years of experience with API monitoring and distributed tracing patterns

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.