Job Details

Customer Service Coordinator

Location: Knoxville, TN - Manufacturing and Corporate Headquarters Island Campus

Join the Explore Industries Team!

At Explore Industries, we're more than just a leader in fiberglass swimming pool design and manufacturing-we're a team driven by respect, integrity, and innovation. We believe in empowering our employees, fostering collaboration, and delivering top-quality products that set industry standards. We are looking for a dedicated Customer Service Coordinator to join our team and help deliver outstanding services to our customers and dealer network.

About the Role

As a Customer Service Coordinator, you'll manage customer orders, coordinate logistics, and serve as a vital link between dealers, customers, and internal teams. You'll leverage your organizational skills and customer-first mindset to drive efficiency, support production timelines, and enhance overall customer experience.

What You'll Do

• Process and track customer orders, coordinating delivery schedules with production and logistics teams.
• Serve as the primary liaison for dealers and customers, fostering strong relationships and resolving inquiries promptly.
• Collaborate with Accounts Receivable to confirm payments and ensure smooth order fulfillment.
• Manage inventory allocation for consignment or stock customers, integrating units into production schedules.
• Deliver timely updates on order status, scheduling, and product details with professionalism and accuracy.
• Identify and implement process improvements to streamline operations and elevate customer satisfaction.

What We're Looking For

Education & Experience:

• 2+ years of experience in customer service, logistics coordination, or administrative roles.
• Proven track record of building and maintaining customer or dealer relationships.
• Experience thriving in a fast-paced, deadline-driven environment.
• Familiarity with CRM software (e.g., Salesforce) and/or ERP systems (e.g., SAP, Microsoft Business Central) is a strong plus.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) at an intermediate level or higher.

Skills & Qualifications:

• Exceptional organizational and multitasking skills, with a knack for managing competing priorities.
• Strong communication and relationship-building abilities, with a customer-first approach.
• Problem-solving mindset, with experience optimizing workflows or processes.
• Logistics or scheduling experience, ideally in a manufacturing, retail, or service-based setting.
• Adaptability to learn new systems and processes, with a willingness to cross-train.
• Flexibility to support after-hours customer needs when necessary.

Why Explore Industries?

• A dynamic, team-oriented culture where your contributions shape our success.
• Competitive benefits package, including:
  • Generous Paid Time Off & Holidays
  • 401(k) with company match
  • Medical, Dental & Vision Insurance (optional)
  • Optional Life & Disability Insurance

Ready to Dive In?

If you're a motivated professional with a passion for logistics, customer service, and operational excellence, we'd love to hear from you!

Learn more about us at exploreindustries.com.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.