Zaxby's - - Responsibilities: Mentor, coach and develop team members and communicate performance concerns to your General Manager; Prioritizes the guest and team member experience and resolves complaints and concerns in friendly and respectful manner; Communicates shift goals and motivates team members to meet goals and perform to their highest ability level; Delegates tasks to team members and supervises performance during a shift; Tracks food safety and quality throughout the shift and ensures guests receive accurate orders that meet company standards