Job Details

Salary: $20.50 Hourly
Location : 445 S. Gay Street Knoxville, TN
Job Type: Full-Time/Regular
Job Number: 01153
Department: Fiber Customer Service
Opening Date: 03/31/2026
Closing Date: 4/14/2026 11:59 PM Eastern

Classification: Customer Representative

Work Hours: 40+ hours / week
Hours ranging from 7am to 9pm Mon - Sat

About KUB: KUB is one of the largest public utilities inthe country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 520,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce.

About the Role: Make every customer interaction count at KUB. Join our fast-paced call-center team as a KUB Fiber Customer Service Representative and become the voice our customers rely on for answers, solutions, and exceptional support. You'll assist both internal and external customers, aiming to resolve issues on the first call while demonstrating urgency, ownership, and accountability. You'll provide clear and accurate information about billing cycles, services, and processes, while also helping customers determine which products best meet their needs. Throughout every interaction, you'll work to create a positive, confident, and seamless experience for the customers you assist. Strong communication, problem-solving, and conflict-resolution skills are key to thriving in this fast-paced, customer-focused environment. We're looking for dependable team players who bring a positive attitude, strong attention to detail, and a commitment to excellent service. Consistent and punctual attendance is expected. To meet the needs of our customers, schedules may include nights, weekends, and overtime as needed, with core hours of operation from 7 a.m. to 9 p.m., Monday through Saturday. If you're driven by helping people and solving problems, this is your opportunity to make an impact every day.

Qualifications
Physical Requirements:

Sedentary Work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
Minimum Requirements:

• High School Diploma or equivalent
• Good written/oral communication skills
• Strong customer service skills, including information-gathering and problem solving
• Good PC Skills, including accurate data entry
• Ability to handle confidential information
• Valid driver's license (Required for Level II Customer Service Representative and above)

Please note that due to job responsibilities, KUB does not provide immigration sponsorship for and/or based on this position.
Preferred Requirements:

• Two (2) or more years of customer service experience, especially in a call center environment
• Experience in a telecommunications environment
• Strong analytical and problem-solving skills
• Working knowledge of the Windows environment and MS Office products (Outlook, Excel, Word, Access)
• Experience in web navigation, Peoplesoft CIS, and Omnia 360

Selection Process
About the Selection Process:

Phase 1 - Apply online at www.kub.org

Phase 2 - Experience, training, and education evaluation

Phase 3 - Interview with department representatives

Phase 4 - Written, performance, and behavioral exercises

Phase 5 - Background Investigation

Phase 6 - Physical assessment and/or drug screen*

*KUB is part of the Tennessee Drug Free Workplace Program

If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.

Knoxville Utilities Board is an Equal Opportunity Employer

• Generous health benefits with low premiums and deductibles
• Benefits start day 1
• Competitive 401(k) contribution and match
• PTO available for use after your first payday
• 11 paid holidays
• Free financial advising
• Educational assistance & professional development opportunities
• Employee physical & mental wellness programs

01

If you would like to attach a resume to your application, please make sure it is attached in the "Attachments" section.

• Yes; I have attached my resume to my application.
• No; I'm not attaching a resume to my application.

02

If you answered "Career/Job Fair," Employee Referral," or "Other" to the 'how did you first hear about this opportunity' question, please include details here. If 'no,' please type "N/A" in the text box.
03

Which statement below best describes the highest level of education you have completed?

• High school graduate, diploma or the equivalent (GED)
• Associate degree
• Bachelor's degree
• Master's degree
• Professional degree
• Doctorate degree

04

Describe your reasons for leaving your jobs within the past seven years.
05

Have you Interviewed with KUB in the past? If so, for what position?
06

Please describe your experience interacting with and/or assisting customers.
07

Describe why you are interested in this position and working at KUB.
08

Are you fluent in both Spanish and English?

• Yes
• No

09

Please rate your comfort level utilizing computer programs such as MS Outlook, Word, and Excel.

• Beginner
• Intermediate
• Advanced

10

This call center's schedule ranges between 7 a.m. and 9 p.m., Monday-Saturday. Would you be willing to work within those hours?

• Yes
• No

Required Question