Job Details

Alcohol Compliance Supervisor - University of Tennessee

The Alcohol Compliance Supervisor is responsible for ensuring the safe and legal service of alcohol within the venue. This role plays a key part in upholding local and state alcohol regulations, supporting staff in responsible alcohol service, and mitigating risks related to alcohol consumption and policy compliance.

Monitoring and Enforcement:

• Observe and document alcohol-related concerns, policy violations, or suspicious behavior.
• Check guest identification to verify legal drinking age and detect fraudulent or expired IDs.
• Monitor guest intoxication levels and intervene as needed to prevent over-service.
• Ensure adherence to responsible alcohol service guidelines, including drink limits per individual.
• Report any policy violations or concerning behavior by staff or patrons to management.

Policy Adherence and Training:

• Enforce responsible alcohol service practices in accordance with company and state regulations.
• Serve as a resource to staff for questions or concerns regarding alcohol policies.
• Monitor employee compliance with alcohol laws and internal procedures.

Documentation and Reporting:

• Maintain thorough and accurate records of observations, incidents, and compliance checks.
• Prepare detailed reports of daily activities, including ID issues or other violations.
• Provide end-of-shift briefings to management summarizing key incidents or concerns.
• Collaborate with law enforcement or regulatory bodies during investigations or audits, as necessary.
• Identify and address potential compliance risks proactively.
• Assist in reducing legal liability and enhancing public safety through enforcement of alcohol-related protocols.
• Support overall safety efforts to ensure a secure and compliant environment for guests and staff.

Qualifications and Skills:

• Strong understanding of local, state, and federal alcohol laws and company policies.
• High attention to detail and ability to identify signs of intoxication or non-compliance.
• Strong verbal and written communication skills; ability to engage diplomatically with guests and staff.
• Confident in making timely, sound decisions in fast-paced situations.
• Maintains composure, fairness, and a professional demeanor at all times.
• Must be able to stand, walk, bend, and move for extended periods; some lifting may be required.
• Willing to work flexible hours including evenings, weekends, and holidays.
• Employment is contingent on successful completion of a background screening.
• High school diploma or equivalent required. Previous experience in compliance, security, or hospitality preferred.