Job Details

Client Services Representative (Work From Home) As a Client Service Representative, you will be responsible for assisting clients with various inquiries. Building relationships with our valued clients will be your top priority.Key Responsibilities Manage the servicing of the existing clients, including handling customer servicing inquiries and dealing with escalated payment issuesEnsuring the timely collection of statements and other documentation necessary for servicingFollow all changing guidelines within the servicing process and applicable policies due to changes in requirements or recommendations by CFPB, FRB and other regulatory agenciesDetermine the reason for cancellation and best course of action to assist in retentionIncrease contact rate effectivenessResponsible for managing high volume of phone calls for a large customer baseExtensive knowledge of the firm's product offeringsQualifications The ideal candidate should demonstrate the ability to determine the best course of action for a client inquiries.Client Service Representatives must be able to work efficiently and with other departments to ensure client inquiries are handled in a timely manner.Must be able to multitask and be very organized juggling multiple tasks at one time.Familiarity with debt settlement productsA history of meeting performance targetsTeam PlayerMaintaining a positive attitudeProfessionalismExcellent time management and prioritization skills#J-18808-Ljbffr