Job Details

A company is looking for a Senior Manager, Pet Claims Experience.Key ResponsibilitiesLead and scale a high-performing claims experience organization, ensuring operational excellence and efficiencyDesign and implement a world-class quality and control program for claims handling practices and adjudicationsLeverage data to analyze claim handling efficiency and loss ratio, identifying key areas of opportunity for the CLX teamRequired Qualifications8+ years of experience in claims or customer experience management, ideally within a tech startup, insurance, or finance companyImpressive leadership skills with proven experience coaching and developing leadersComprehensive understanding of state and federal law as they apply to insurance coverage and regulationsStrong knowledge of customer service principles and practicesCollege Degree