Job Details

IT HELP DESK SUPPORT (WORKSTATION TECHNICIAN)

Knoxville, TN

On-Site Role

Compensation: $18/hour

Schedule: Monday-Friday, 8:00 AM - 4:30 PM

Type: 12+ month contract-to-hire

ABOUT THE ROLE

Our client is seeking an IT Help Desk Technician (Workstation Support) to join a high-volume support team in Knoxville, TN. This on-site, contract-to-hire position is ideal for individuals looking to build a long-term career in IT support, gain hands-on experience with enterprise technologies, and develop strong troubleshooting and customer service skills. You will provide frontline technical assistance in a fast-paced, customer-focused environment, diagnosing and resolving issues related to desktops, laptops, peripherals, and user accounts. The role requires delivering a high level of service to end users both in person and over the phone, with opportunities to expand your technical expertise and grow within the organization.

WHAT YOU'LL DO

• Provide Tier 1-2 technical support for desktop and laptop hardware, operating systems, and peripherals
• Troubleshoot and resolve issues related to Windows and Mac environments
• Support user account management, password resets, and access requests using Active Directory and Microsoft Outlook/Exchange
• Install, configure, and connect printers, scanners, and other peripheral devices
• Log, track, and resolve support requests using a ticketing system, ensuring accurate documentation and timely follow-up
• Communicate technical concepts clearly to non-technical users
• Escalate complex issues appropriately while maintaining ownership through resolution
• Deliver excellent customer service in a fast-paced, high-interaction environment

• 1+ year of experience providing IT or technical support for inbound user requests
• Experience working with ticketing systems (ServiceNow preferred)
• Working knowledge of Windows and Mac desktops and laptops
• Familiarity with Active Directory and Microsoft Outlook/Exchange environments
• Experience setting up and troubleshooting printers, scanners, and copiers
• Strong written and verbal communication skills with the ability to translate technical issues for business users
• Ability to remain calm, professional, and effective under pressure
• Strong customer service experience (in-person and/or phone support)
• Demonstrated interest in building a career in Information Technology
• Ability to receive feedback and apply constructive criticism effectively
• Associate's degree in Information Technology or related field (preferred)
• CompTIA A+ or similar technical certification (preferred)
• Exposure to basic networking concepts and equipment (routers, switches, hubs) (preferred)