Job Details

divh2District Service Manager/h2pFounded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry 97% ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!/ppThe primary focus of this position is to manage, direct, and develop customer relations and service management. The District Service Manager will oversee multiple routes and manage growth opportunities within these routes./ph3Leadership Team Development/h3ulliHire, train, develop, and coach service personnel./liliPromote a culture aligned with company goals, values, safety, and empowerment./liliSupport route, sales, and administrative personnel./li/ulh3Service Operations Route Management/h3ulliOversee daily execution of service routes and customer interactions./liliManage route logistics, including routing of accounts and merchandise control./liliMonitor and coach route performance through daily check-ins./liliEnsure compliance with service and quality standards./li/ulh3Customer Relations Business Growth/h3ulliMaintain and grow recurring revenue streams./liliExecute business plans for renewing, expanding, and developing route business./liliEnsure completion of quarterly customer contacts and audits./liliIdentify and implement account improvements with new products and services./li/ulh3Compliance Reporting/h3ulliEnsure training and certification in all compliance areas./liliManage daily account functions (audits, scrub counts, reconciliations, etc.)./liliOversee invoice accuracy, reconciliation, and reporting./liliMaintain adherence to all policies, guidelines, and external compliance standards./li/ulh3Fleet Equipment Management/h3ulliSchedule and manage routine maintenance on company trucks./liliMaintain truck maintenance logs and ensure operational readiness/li/ulpMinimum qualifications:/pulliBachelors Degree or equivalent managerial experience./lili4+ years of route management experience./liliClean driving record and strong ethical standards./liliMust possess a valid Drivers License at the time of hire./liliMust possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe./liliThis role occasionally requires covering delivery routes in the absence of regular drivers; therefore, candidates must meet DOT eligibility requirements and be comfortable operating company vehicles as needed./liliExceptional customer service, communication, and leadership skills./liliAbility to analyze sales opportunities and assess customer needs./liliExperience developing route structures for new and expanding accounts./liliStrong organizational, problem-solving, and conflict management abilities./liliProficiency in interpreting reports and performance metrics./liliHigh energy with the ability to multi-task and work independently./li/ulpPhysical requirements:/pulliAbility to manage a route environment and train new hires./liliCapable of lifting at least 25 lbs and handling moderate traffic scenarios./liliStrong time management and a results-oriented service mentality./liliAbility to maintain a positive attitude in diverse and challenging situations./li/ulh2Company Values Benefits/h2pRequired competencies:/pulliBe Respectful: Value all we come in contact with/liliBe Remarkable: Create a positive moment with every interaction/liliBe Safe: Keep ourselves and those around us safe/liliBe Honest: Be guided by truthfulness in all we do/li/ulpBenefits:/pulliWeekly pay/liliMedical, Dental, Vision/liliPet, Legal, and Hospital Indemnity Insurance/lili401k (match)/liliPaid Time Off Package/liliPaid Parental Leave/liliTuition Reimbursement/liliReferral Program/liliGreat company culture/liliCollaborative team environment/li/ulpEOE / Drug-Free Workplace. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates./p/div