Job Details

About Home Care Payments

We're a leading payment processor for the home care industry, processing over $1.5 billion annually for agencies across the United States. Agencies choose us because we save them money, get them their money faster, and we're there when they need help. We're growing fast and hiring people who care about doing right by our clients.

Role Description

This is a full-time remote role for an Onboarding & Support Specialist based in Texas or Tennessee. You'll be the person who takes over once a sale closes — getting new clients from "they signed" to "they're successfully using our service." As we scale and bring on new clients, you'll own the onboarding experience, deliver platform training, and provide ongoing support to make sure every client feels taken care of. We'll provide comprehensive training on our internal systems and processes — what we need from you is the right skill set and mindset to learn, teach, and support clients well.

Responsibilities

• Lead initial setup and training for new clients, walking them through their first steps and making sure they're confident before going live
• Deliver one-on-one and group training sessions for clients learning our service
• Provide ongoing support — answering client questions, troubleshooting issues, and helping clients get the most out of what we offer
• Monitor newly onboarded clients to confirm they're actively using the service as intended
• Check in with clients shortly after onboarding to make sure they're comfortable and address any friction
• Flag clients who aren't getting started or are struggling so the sales team can step in early
• Manage your own Calendly where clients book training and support sessions directly with you
• Handle inbound support emails and respond promptly

Qualifications

• Excellent verbal and written communication skills, with confidence on the phone and on Zoom (required)
• Prior experience providing customer support, onboarding, or training in a previous role (required)
• Comfortable learning new software and platforms quickly — and able to teach what you've learned to clients clearly
• Patient, organized, and naturally helpful — you take pride in solving problems and making clients feel taken care of
• Strong time management skills and the ability to balance scheduled trainings, an inbox, and new client follow-ups

Compensation & Benefits

• Base salary: $45,000 – $55,000
• Health insurance
• Paid time off
• 401(k) contributions (coming soon)