Job Details

## Tech-Line Virtual Appliance Technician (Remote), Master TechnicianKnoxville,Tennessee,USA## **This role in summary**Whirlpool is currently seeking qualified candidates for **Tech-Line Virtual Appliance Technician (Remote), Master Technician**. This will be a remote role.This role is responsible for providing a differentiated service experience where technical support is provided in the installation, diagnosis, and repair of Whirlpool's family of brands of major appliances. Work is completed through multi-channel interactions including voice, chat, email, and video calls while achieving all quality and interaction objectives. The Senior Specialist, Technician is also responsible for cross-functional communication and collaboration to create the desired customer experience.## **Your responsibilities will include*** Support Consumer Service Analytics as analyst enabling deployment of the Consumer Care Strategy with significant direction from Sr Analyst and Consumer Services Leadership* Typing 35 wpm* Provide detailed information on new or emerging issues to Quality and Engineering teams* Provide technical support using multi-channel interactions in the installation, diagnosis, and repair of Whirlpool's family of brands of major appliances* Identify and communicate business and content gaps for continuous improvement efforts* Work for extended periods of time at a desk* Converse using a headset. A headset will be provided to you.* Learn through direct instruction and self-study* Handle company confidential information* Work a non-traditional work schedule within the hours of operation (8 a.m. - 8 p.m. EST)* You can work this job remotely from anywhere in the US* Provide an in‐home office environment that is ergonomic, comfortable, and in its own space separate from the living space* Provide office equipment other than the PC (desk, chair, lighting)* Provide a quiet environment during work hours with no distractions* Cable or DSL internet service must be available in your area with a 12 mpbs download and 2 mbps upload. Satellite service is not acceptable. WI-FI is not acceptable. A wired ethernet cable connection is required## **Minimum requirements*** High School Diploma or GED* 3+ years of appliance repair experience* 2+ years of experience in electrical and mechanical operation to major appliance diagnostics and repairs## **Preferred skills and experiences*** Trade School or Associate Degree in Mechanical, Electrical, or Automotive Engineering* Excellent communication (oral and written) and organizational skills* A basic understanding of how to leverage numerous and different technologies* Customer Service Experience and/or Call Center Operations* Knowledge of continuous improvement and/or lean principles## **What we offer**, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required).Whirlpool's Ways of Working Our goal is to provide an environment that helps you bring your best to Whirlpool every day. We offer flexibility and industry-leading time-off benefits that will help you balance what's important at work and at home, including:* **Always On Flexibility**- You will have the autonomy to manage personal, family, and outside-of-work commitments as needed.* **Two-Week Work from Anywhere** - Minimum of one-week increments for a total of two weeks per year.* **Sabbatical**- Four weeks paid leave after every five years of service.Years of experience2-44-88+* Less than 2 years* 2 - 4 years* 4 - 8 years* 8+ yearsTop skillsCustomer ServiceData Privacy AgreementYou acknowledge you have reviewed our . We will automatically create a candidate profile for you using information in your CV. We may supplement your profile from publicly available business networks, like LinkedIn. We use matching algorithms to recommend positions to you or to highlight your application for recruiters with open positions suited to your skills. However, you are free to manually search and apply for all available positions. By submitting your CV, you consent to receive communications about current and future roles that we think you may be interested in, even after an unsuccessful application. You may unsubscribe at any time. See our for more information about your privacy rights.#J-18808-Ljbffr