Job Details

Community Health Systems - - Responsibilities: Responds to customer inquiries via phone, email, live chat, and written correspondence; Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately; Escalates and resolves complex issues with internal departments, ensuring a seamless customer experience; Accurately updates and maintains customer records and case notes in the system; Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction