Job Details

Company Overview

Swissvet Veterinary Products, LLC is a leading innovator in the equine industry, headquartered in Knoxville, Tennessee, with additional locations in Switzerland and Germany. For over 20 years, Swissvet has supported equine veterinarians worldwide with high-quality dental equipment, including our flagship product, the Terafloat.

We are dedicated to advancing animal healthcare through innovation, education, and exceptional customer service. Swissvet actively participates in trade shows, hands-on courses, and educational events globally, maintaining strong partnerships with equine professionals.

Position Overview

Swissvet is seeking a motivated and detail-oriented Operations & Client Support Coordinator to join our U.S. headquarters team. This is a dynamic, hands-on role that blends operations, customer support, and administrative responsibilities.

The ideal candidate is proactive, organized, and eager to learn, with the ability to work independently while contributing to a collaborative team environment. We are looking for someone looking to build a long-term career with a progressive small business.

Salary range: $45,000 - $50,000

How To Apply?

• **Please send a Resume AND letter to amy@swissvet.com. Applicants who do not send a personalized letter will not be considered. Please mention and describe your Quickbooks experience.

Key Responsibilities

Client Support & Sales Operations

• Answer phones and manage customer inquiries, including sales and service calls
• Provide exceptional customer service and maintain strong client relationships
• Process orders, create invoices, and maintain organized invoicing system
• Coordinate shipment of products, demo equipment, and serviced instruments

Operations & Logistics

• Receive, check in, and track instruments for service
• Pack and ship equipment to customers in a timely and accurate manner
• Maintain necessary documentation
• Ensure smooth daily operations and workflow efficiency

Administrative & Team Support

• Assist with general administrative and sales-related tasks as needed
• Collaborate with team members to maintain an organized and efficient workspace
• Participate in keeping the office clean and well-maintained

Marketing & Events

• Contribute ideas for social media content and marketing initiatives
• Assist with planning trade shows and events, with opportunities to attend

Qualifications

Required

• Preferred Bachelor's degree in Business Administration, Operations Management, or a related field; Associate's Degree may be acceptable based on experience
• Strong interpersonal and customer service skills
• Excellent communication skills (written and verbal)
• Ability to work independently and manage multiple responsibilities
• Proficiency with Microsoft Office Suite and Windows-based systems
• QuickBooks experience (highly preferred)
• Positive attitude, reliability, and strong work ethic
• Willingness to take initiative and think independently
• Flexibility and strong team spirit
• Ability to lift up to 40 lbs as needed

Preferred

• Experience in the equine or veterinary industry

What We're Looking For

• Honest, dependable, and accountable individuals
• Self-starters who can identify problems and propose solutions
• Candidates who are open-minded, adaptable, and eager to grow
• Someone who takes ownership of their work and learns from mistakes

Why Join Swissvet?

• Work with a respected global brand in the equine veterinary industry
• Be part of a small, collaborative, and innovative team
• Gain exposure to international operations and industry events
• PTO/sick time/401k/health insurance available