Job Details

divh2Verifications Analyst/h2pThe Verifications Analyst is responsible for processing verification products entered into the ScreeningONE screening system and/or assigned by their Operations Manager. The Verifications Analyst will be required to process a high volume of new orders and an existing workload of open/pending orders on a daily basis while maintaining a very high quality-of-work level. The Verifications Analyst will spend the majority of their time communicating with clients, applicants and service providers to obtain the necessary information required to complete the various verification product requests./ppThis person should be customer-focused, detail-oriented, and must possess great written and verbal communication abilities. They need to be highly adaptable to a constantly changing environment and should always be looking for opportunities to grow, evolve, and improve processes to increase efficiency./ph3Qualifications/h3ulliBuild a rapport with customers by greeting them in a courteous, friendly, and professional manner./liliProcess verification products using the ScreeningONE screening system/liliCommunicate with clients, applicants and information providers via phone, email and fax to obtain the information necessary to process and complete verification products/liliMaintain productivity spreadsheets on a daily basis/liliKeep well informed of the latest industry best practices and company operating procedures for performing verification screenings/liliSome data entry/liliFirst level phone support for clients, end-users and internal staff/liliOther operations duties as assigned by manager/li/ululliMust demonstrate effective critical thinking skills and be able to problem solve./liliClear and professional phone speaking voice/liliStrong customer service skills and professionalism/liliStrong attention to detail and organization skills/liliAbility to work individually and as a member of a team/liliStrong written and verbal communication skills/liliStrong data entry, computer and clerical skills/liliBilingual a plus/li/ululliHigh School Diploma or equivalent/li/ululliFull time (Non-Exempt)/liliMonday thru Friday 8:00 to 5:00/li/ululliWe have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday./liliKnoxville, TN/li/ululliCompetitive Pay/liliHealth Insurance: Medical, Dental, Vision and Prescription Plans/liliHealth Savings Accounts/liliFlexible Spending Account/liliDependent Flexible Spending Account/liliCritical Illness/liliAccident/liliRetirement Savings Plan (401K) with discretionary company match/liliShort and Long Term Disability/liliCompany Paid $25,000.00 life insurance/liliSupplemental Life and ADD Insurance/liliEmployee Assistance Program/liliPaid Holidays/liliPaid Vacation/liliPaid Volunteer Time/liliInhabit Employee Discount Programs/li/ulpOur Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodation to applicants./p/div