Job Details

Community Health Systems - - Responsibilities: Respond to customer inquiries via phone, email, live chat, and written correspondence, ensuring courteous and professional interaction; Handle inbound calls from both internal and external customers, creating service cases and documenting interactions; Demonstrate empathy and active listening to understand customer concerns and provide appropriate resolutions; Research and resolve customer complaints, billing issues, and service-related concerns according to policies; Update and maintain customer records and case notes in the system with complete documentation