Job Details

PrideStaff - - Responsibilities: Supervise the work of Customer Service Team Members to ensure adherence to quality standards, deadlines, and proper procedures; Train or instruct employees in job duties, establish both individual and departmental goals and objectives; Ensure that all customer calls, emails, or web inquiries receive timely responses, follow-up, and resolution; Resolve escalated customer service calls or emails, as needed; Create and maintain records or reports pertaining to customer service activities to provide overall analytics of department performance