Job Details

Pilot Company - 9016 Cross Park Drive - Responsibilities: Respond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalation; Accept parking reservations and process payment for various services offered; Maintain a working knowledge of all policies and procedures within the Guest Services department as well as others departments within the company; Maintain knowledge of all services offered at company Travel Centers; Maintain working knowledge of all company software aligned with guest or team member needs