Job Details

TimeSaver Ride Ambassador - Dollywood Theme Park - Part Time Seasonal At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a TimeSaver Ride Ambassador who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right TimeSaver Ride Ambassador will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.This position exists to create a Guest experience that allows more family time and less wait time. TimeSaver Ride Ambassadors are responsible for Grouping Guests at select attractions, redeeming TimeSaver Products, and ensuring upkeep of TimeSaver equipment used at designated attractions. In addition, you will be expected to fulfill duties related to TimeSaver Sales and facilitation at the Reservation Center and Theaters.Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.Summary of Essential Functions and ResponsibilitiesGreet Guests at the TimeSaver attractions, Reservation Center, and TheatersCommunicate and enforce safety guidelinesReact calmly and quickly in urgent/emergency situations. Physically assist guests throughout the ride/attraction as requiredClean ride/attraction daily as neededPromote the value and use of TimeSaver to Guests throughout the parkEfficiently and accurately redeem TimeSaver products for use at TimeSaver attractionsAid Guests throughout the park regarding the proper use of TimeSaverLearn and enforce all centralized measurement guidelinesEffectively perform TimeSaver sales processes to include (but not limited to):Selling TimeSaver products on a computerized ticketing systemCreating show reservations for TimeSaver GuestsProcess cash, check, and credit card transactions abiding by Company cash-handling proceduresIssue complimentary and discounted TimeSavers per Dollywood policiesProcess refunds, exchanges, upgrades, downgrades, and other special requests per Dollywood policiesIssue TimeSavers to our Guests and provide excellent service by answering questions, wayfinding, and providing recommendations for Guests to get the most out of their dayGreet Guests upon check-in at theater entrances and verify reservation log for theater seatsClean and organize work area daily to present a professional appearance and use free time productivelyResponsible for completing credit card transactions in compliance with the Payment Card Industry Data Security StandardsMaintain cleanliness of the TimeSaver Reservation CenterCross train to work in other positions in support of the Front Gate operations to include (but not limited to) ticket sales and turnstile operationsMaintain a dependable work attendance and flexibility with assigned work schedulesAttend all required trainings and meetingsComplete required paperwork in a timely mannerFollow all safety standards to include reporting any violations of standardsEducation and Experience RequiredMust be at least 14 years of ageGrouper/Greeter positions at the following rides: Thunderhead, Tennessee Tornado, FireChaser Express, DragonflierTimeSaver sales and Theater FacilitatorMust be able to operate admissions point of sale system, turnstiles, scanners, phone equipment, copier, and calculatorMust be able to access loading dock of TimeSaver attractionsMust be able to use a 2-way radioMust be able to learn computer, computer scanning equipment, and printer equipmentPrevious Guest Services experience a plusMust be able to pass a typing test (score of 25 wpm or greater)Excellent verbal communicator accurate, consistent and detailedMust successfully complete a pre-employment background check if applicableKnowledge, Skills, and AbilitiesAble to make a friendly impression when speaking to or corresponding with guests, vendors, and other employeesMust reflect Dollywood's image by being genuinely friendly and caring and by taking pride in workMust be self-motivated and disciplinedMust be able to prioritize and complete work assignments on a timely basisMust maintain strict confidentiality and judgment regarding privileged informationMust be committed to continuous improvementMust maintain a professional appearance with good personal hygieneMust promote and support a "team" work environment by cooperating and helping co-workersMust be productive in a fast-paced environmentMust maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidaysMust be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelinesMust be able to utilize effective communication, problem solving, conflict management and interpersonal skillsAble to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goalsAble to comprehend instructions and retain informationAble to perform duties consistently while creating a safe and secure environment for hosts and guestsAble to be flexible and handle frequent changes in prioritiesAble to add, subtract, multiply and divide with accuracyMust be able to communicate effectively with Guests and Hosts using approved communication methodsAble to tolerate various temperatures while working indoors and outdoorsAble to meet the physical demands of the jobAble to tolerate detergents and chemicalsAble to work on a computer/with screens for prolonged periods of timeMust be alert and attentiveAble to smile and make eye contact to make a friendly impression when greeting Guests, vendors and other employees.Must have manual dexterity necessary to complete all job dutiesAble to react quickly to emergency situationsAble to sit, stand or walk for various periods of timeAble to work in a small, confined areaAble to push and/or pullAble to bend at the waist and knees for long periods of timeAble to lift 50 lbs.Able to be subjected to periodic random drug screening as outlined by Dollywood policyPhysical and Cognitive RequirementsLifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company's safety guidelines for safe liftingMobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfacesRepetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functionsEnvironmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may