Job Details

DescriptionLocation: On site at location listed in job posting.Work Hours: Monday-Friday 8:00AM-5:00 PMAt First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.SummaryThe Performance Manager's primary focus is coaching, development and performance of a designated team of virtual customer service agents located in a contact center setting. This position would have approximately 15 direct reports and is responsible for the team's adherence to corporate attendance and employment policies. A high degree of autonomy and business acumen is required.Responsible for the overall coordination and management of a segment of the company's bank activities or one or more of the bank's product lines.Essential Duties and ResponsibilitiesCoaches and supports team with a goal of continuous growth and skill improvementInspires exceptional performance by managing at an individual level and leading by exampleProvides continuous feedback to team members for their progress and progression plan for their roleSupervisory ResponsibilitiesDirectly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.QualificationsBachelor's (4-year college) degree and 2-4 years of experience or equivalent combination of education and experience5-10 years of experience or an equivalent combination of education and experienceBenefit HighlightsMedical with wellness incentives, dental, and visionHSA with company matchMaternity and parental leaveTuition reimbursementMentor program401(k) with 6% matchEqual Opportunity Employer / Protected Veterans / Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr