Job Details

First Horizon Bank is seeking a Performance Manager to lead a designated team of virtual customer service agents in a contact center environment. The role focuses on coaching, development and performance management of ~15 direct reports, with emphasis on attendance policy adherence and autonomy in execution.You will coordinate bank activities across product lines and drive continuous improvement, with strong business acumen and people leadership in a on-site Knoxville location.#J-18808-Ljbffr