Job Details

Business AssistantAmerican Family Dentistry - Mountain Grove is looking for a Business Assistant to join our team.Location7562 Mountain Grove Dr., Knoxville, TN 37920ScheduleMonday, Wednesday, Thursday: 7:45am – 5:00pmTuesday: 6:45am – 5:00pmFriday: 7:45am – 2:00pmWhy Heartland Dental?Heartland Dental believes that in order to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you'll work in an environment that encourages learning, team cohesion, and puts patients first.More about the roleSupporting our front office as a Business Assistant, you'll be surrounded by camaraderie and partnership—where patients come first, and continuous learning is encouraged! Hard‑working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.Greet and welcome patients as they enter the office to create a great first impressionManage front‑office duties, including answering phones, checking office mail and email, communicating with patients and insurance companiesUtilize Dentrix for patient scheduling and recordsSchedule and confirm appointments for multiple providers in the officeFile patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coveragePost insurance and patient payments and process accounts receivablesReview treatment plan fees and payment options with patientsPartner with the providers and team to implement Heartland Dental systems to optimize office potentialWhat You'll GainCompetitive benefits including health insurance, retirement savings plans, six paid holidays, and PTOFront‑loaded education and training, providing the opportunity to develop to your full potentialOpportunity to be part of a secure company with 20+ years of industry‑leading experience that provides a stable career with unlimited growth potentialAccess to on‑demand Daily PayAbout American Family Dentistry - Mountain GroveAmerican Family Dentistry - Mountain Grove is a unique office that serves the community and its patients.Join a 12‑person team that thrives on collaboration, communication, and community.Office located off of Mountain Grove Drive near Lowe's.Fun, fast‑paced office that provides a goal‑oriented, hard‑working atmosphere.Minimum QualificationsExperience working in a fast‑paced, customer‑centric environmentExcellent communication and organizational skillsPosition requires access to minimum PHI necessary for performing job‑related functions; regular HIPAA training will be required and the individual must protect PHI and maintain data safeguards.Preferred Experience1+ year of experience in a dental or medical setting1+ year of experience with insurance billing and accounts receivableDentrix or other dental software experiencePhysical RequirementsAbility to perform essential duties satisfactorily with or without reasonable accommodation.Prolonged periods sitting at a desk and working on a computerMust be able to lift up to 15 pounds at timesAvailability to attend virtual training sessions (or in‑person) periodically throughout the yearAll new hires in dental office positions must complete a tuberculosis test prior to starting employment (not applicable in FL & TN)Who is Heartland Dental?Heartland Dental is the nation's largest dental support organization, providing non‑clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each supported office is unique to the community and the patients they serve, and supported doctors retain clinical autonomy.At Heartland Dental, we're committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.#J-18808-Ljbffr