Job Details

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities/Qualities

• Proficiency with computers
• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned
• Can keep up in a fast-paced environment
• Good conflict de-escalation skills
• Flexibility with the changing healthcare environment
• Professional phone etiquette
• Answering a high-volume telephone line
• Triaging calls and directing callers to the correct departments.

Required: 1 year medical office experience