Job Details

Communications Officer - Dollywood Parks & Resorts - Part Time Seasonal Job Category : Safety & SecurityRequisition Number : COMMU010595Posted : August 6, 2026Part-TimeRate : $16 USD per hourLocations Showing 1 locationDollywood2700 Dollywood Parks BlvdPigeon Forge, TN 37863, USADollywood2700 Dollywood Parks BlvdPigeon Forge, TN 37863, USAAt Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Communications Officer who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Communications Officer will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.The Communications Officer role exists to provide all Dollywood Company properties with Safety and Security Dispatch and Communication Services. This role is responsible for answering calls for service from Hosts/Guests and dispatch those calls to the proper Entity/Host/Team/Guests for resolution. These responsibilities will be performed in a manner consistent with the mission, vision, operating philosophies, and standards of the Dollywood Company.Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.Summary of Essential Functions and ResponsibilitiesAnswer and field Emergency and Non-Emergency calls for service from hosts and guestsTrack and document the status, locations, and times of responders. Enter all info into CAD (Computer Aided Dispatch) in a timely accurate manner, documenting all details and preventing any liability to SMC in any potential future litigationsDispatch Armed Security and Safety to calls relaying the correct location. Provide all Safety Critical details of the call they are responding to. This ensures they bring the proper equipment which in a medical emergency could save life or limbIdentify Emergency and Non-Emergency calls for service and prioritize accordinglyMake Safety Critical Decisions accurately and rapidly while using good judgment and remaining calm in crisis situationsMonitor the alarm system and dispatch the appropriate responseMonitor the weather radar for any lightning strikes within 10 miles of the park, ensuring closure of specific attractions in turn keeping our guests/hosts safeMonitor email and Group Me (On park text App) for operational and Security/Safety ConcernsEnter work orders to Maintenance as needed ensuring guest excellence and Safety/Security ConcernsCoordinate response for outside agencies in Emergency Situations (Police, Fire, and EMS)Contact or alert guests and hosts using Park Pulse or other means as technology changesContact hosts and PICs on the park via radio or phone relaying pertinent informationWork in a fast-paced environment which can change at any timeMonitor multiple radios. frequencies, answer telephone lines, and answer radio traffic while documenting all info into the CADFamiliarization with park layout and all entry/exit points, gates, etcTrained and able to communicate in accordance with FCC regulationsManagement reserves the right to change and/or add to these duties at any timeEducation and Experience RequiredMust be at least 18 years oldHigh School Diploma or equivalent requiredComputer skills are essential; experience with Microsoft Word, Outlook, and Excel is mandatoryMust be able to type 25 wpmCPR/First Aid Certification or willingness to obtain within one yearAble to pass drug/alcohol testing and criminal background checkAbility to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving recordKnowledge, Skills, and AbilitiesAble to make a friendly impression when speaking to or corresponding with guests, vendors, and other employeesMust be self-motivated and disciplinedMust be able to prioritize and complete work assignments on a timely basisMust maintain strict confidentiality and judgment regarding privileged informationMust have professional appearance with good personal hygieneMust be productive in a fast-paced environmentMust maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidaysMust be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelinesMust be able to utilize effective communication, problem solving, conflict management and interpersonal skillsMust be able to communicate effectively with Guests and Hosts using approved communication methodsAble to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goalsAble to comprehend instructions and retain informationAble to perform duties consistent with creating a safe and secure environment for hosts and guestsAble to be flexible to handle frequent changes in prioritiesMust be open to new ideas and willing to learn new technologyMust have the ability to remain calm and think quickly in high stress situationsMust have an aptitude for handling emergency situationsPhysical Requirements | Environmental ConditionsLifting and Carrying : Position may require occasional to frequent lifting of up to 50 lbs utilizing company's safety guidelines for safe liftingMobility : Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hoursRepetitive Movements : This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functionsEnvironmental Conditions : This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heatCognitive and Sensory Requirements : This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods.The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.Qualifications Skills Behaviors :Motivations :Education Experience Licenses & Certifications Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr