Job Details

Client Relations Manager

This position is responsible for management of all client relations activities of companies contracted by Access Nurses Medical Call Center. This includes serving as a main contact person for facility start-ups, client relationships, developing new business opportunities.

Essential Functions:

• Develops and maintains positive business relationships with key client personnel.
• Ensures the resolution of client based problems. This includes solving problems relating to clinical issues, customer service issues, billing, and operational concerns.
• Prior to signing of each new/proposed contract, will meet with the client to discuss operational aspects of the services and set up of new account.
• Responsible for all new contract arrangements and set-up operations.
• Renegotiates/renews contracts as needed and oversees necessary amendments to various contracts.
• Assists in the budgetary planning of the Medical Call Center.
• Appropriately communicates frequently, but not less than 1 time biweekly, with each client (phone call, email, site visit, mail) to remain abreast of possible client needs, concerns, and profile revisions.
• Reviews requested reports and mails to the client in a timely manner.
• Participates in sales presentations to clients on behalf of Access Nurse as needed. This includes presentation development, delivery, and follow-up.
• Performs special projects as assigned by the Vice President of Access Nurse.
• Conducts operative reviews with senior management to facilitate strategic planning and to circumvent foreseeable problems.
• Performs various client services duties such as on-site visits to clients on a routine and as needed basis, solving issues and being proactive in solving problems or concerns.
• Participates in the following call center activities: developing and implementing goals; participating in problem-solving and decision making; supporting corporate decisions; and establishing trust and respect for all employees.
• Communicates with Vice President regarding any risk management issues.