Job Details

Job Title: Transportation Technician 3 (TMC Tech III)

Location: Knoxville, TN (Onsite)
Contract Duration: 6 Months (Possible Extension Based on Performance)
Shift: Afternoon/Evening

Job Summary:-

The Transportation Technician 3 (TMC Tech III) is an advanced, on-site control room role responsible for monitoring regional roadways, identifying traffic incidents, and coordinating responses using Intelligent Transportation Systems (ITS). The technician ensures safe and efficient traffic flow by utilizing traffic cameras, monitoring systems, and communication tools to manage both scheduled and unscheduled traffic events.

Key Responsibilities:-

1. To perform functions with minimal supervision and to follow established procedures.
2. To identify the more complex issues and defer those to a supervisor.
3. To operate various computer-based traffic management systems to manage traffic and incidents on roadways and improve traffic conditions.
4. To monitor roadways via traffic surveillance cameras and detection systems.
5. To monitor all traffic devices and computer equipment associated with the system.
6. To maintain advanced knowledge on the operation of all traffic equipment, computers and software associated with the traffic systems.
7. To become familiar with the roadways and to understand the purpose and location of traffic devices.
8. To communicate with multiple agencies to coordinate resources for incidents that may affect regional travel.

1. Customer Service experience (highly preferred)
2. Experience contributing within a team environment
3. Solid communication skills
4. Basic computer knowledge
5. Operational knowledge of MS Office and MS Outlook
6. Dispatch or call center experience (highly preferred)