Job Details

Front Office Manager - Southeast Oral and Facial SurgeryKnoxville, TN | Full-time | Website: southeastoralsurgery.comThis role is a unique opportunity for an experienced operations leader to serve as a true business partner and right hand to the surgeon. The Office Manager / Practice Manager will oversee day-to-day operations across administrative, front office, and clinical functions—helping build systems, lead the team, and establish a strong operational foundation from day one.This is a hands-on leadership role ideal for someone who thrives on ownership, accountability, and collaboration while helping shape the culture and success of a growing practice.What You'll DoPractice & Operations Leadership- Serve as the primary operational leader for the practice, partnering closely with the surgeon on day-to-day management and long-term planning.- Oversee all aspects of practice operations, including patient experience, team performance, workflows, and operational efficiency.- Establish goals, track performance, and recommend improvements to support growth and sustainability.- Lead implementation of policies, procedures, and operational best practices.Team Leadership & HR Management- Hire, onboard, train, schedule, and manage front office and clinical staff.- Provide coaching, feedback, and performance management, including quarterly check ins, annual compensation reviews and disciplinary support as needed.- Foster a positive, professional, and collaborative team culture focused on patient-centered care.- Ensure appropriate staffing levels to support patient volume and clinical flow.Office & Patient Experience Oversight- Oversee office operations, patient flow, scheduling, and administrative processes.- Ensure a consistent, high-quality patient experience from first contact through post-procedure follow-up.- Maintain office systems, supplies, equipment, and vendor relationships.- Step in to support front office functions as needed.Clinical Operations Support- Partner with the surgeon to ensure efficient daily clinical operations.- Support quality assurance, clinical workflow coordination, and continuity of care.- Maintain compliance with clinical protocols, safety standards, and regulatory requirements.- Ensure effective communication between clinical and administrative teams.Facilities, Compliance & Administration- Oversee the physical environment of the practice, ensuring a safe, organized, and professional workspace.- Maintain accurate operational documentation and reporting.- Identify operational issues proactively and troubleshoot effectively.- Perform additional duties as needed to support the success of the practice.What You Bring- 5+ years of experience in healthcare, dental, or medical practice management- Prior experience overseeing administrative and/or clinical teams- Strong understanding of front office operations, patient flow, and staff leadership- Excellent organizational, communication, and problem-solving skills- Ability to lead with confidence, empathy, and accountability- Comfortable working in a fast-paced, hands-on environment- Bachelor's degree preferred; equivalent experience considered- Dental or oral surgery experience strongly preferredWhat We Offer- Competitive pay, Bonus potential, and annual merit reviews- Medical, Dental, Vision, Life Insurance- Health Savings Account (HSA) with HDHP health plans- PTO, Sick Time, Paid Holidays, Paid Parental Leave- Short-Term and Long-Term Disability- 401(k) Plan with Company Match- Employee Assistance Program (EAP)PIa1d5d68b297c-37156-41572167