Job Details

Dispatch

Answer inbound calls with professionalism and a customer-first mindset

Schedule and dispatch service calls using efficient routing and prioritization

Serve as the main point of contact between customers and technicians

Create and manage service orders, ensuring accuracy and timeliness

Adjust schedules in real-time to meet service demands and minimize delays

Resolve scheduling issues and customer concerns quickly and effectively

Track job progress and follow up to ensure customer satisfaction

Maintain accurate records and support reporting needs

Collaborate with operations and leadership to keep service running smoothly

Skills: Inbound call, Service, Customer service, Customer support, phone etiquette, data entry, Microsoft office, Customer service call center, Outbound calls, Computer skills, Customer service oriented

Top Skills Details: Inbound call, Service, Customer service, Customer support, phone etiquette, data entry

Additional Skills & Qualifications:

Prior experience in dispatching or customer service (bonus if it's in plumbing, HVAC, or electrical!)

Excellent verbal and written communication

Strong organizational and multitasking skills

A cool head and creative problem-solving ability

Tech-savvinessfamiliar with scheduling software and office tools (Service Titan is a plus!)

A team-first attitude and a true focus on the customer

High school diploma or equivalent

Customer service or call center experience preferred (not required)

Basic computer skills and ability to learn new tools

Comfortable making outbound calls

Experience Level: Intermediate Level

Job Type & Location: This is a Contract to Hire position based out of Kodak, TN.

Pay and Benefits: The pay range for this position is $18.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Kodak, TN.

Application Deadline: This position is anticipated to close on Sep 11, 2026.