Job Details

We are seeking an experienced Corporate Customer Care Representative with hands-on SAP expertise and a background in manufacturing or industrial operations to manage our North American corrugating roll accounts. In this role, you will own the end-to-end Order-to-Cash (O2C) lifecycle, serving as the critical link between corporate clients, international headquarters, engineering, production, and logistics. This is not a standard call-center position-it requires high technical accuracy, proactive urgency handling, and active contract/entitlement oversight to ensure accurate order flow and on-time delivery across global supply chains. Key Responsibilities SAP Order-to-Cash Execution: Manage the complete O2C process in SAP, including accurate order entry, complex line-item quoting, pricing validation, and order tracking. Manufacturing & Cross-Functional Coordination: Partner daily with engineering, plant operations, logistics, scheduling, and overseas warehouse teams to keep technical orders moving on schedule. Corporate Client Management: Serve as the primary point of contact for North American industrial accounts, delivering high-urgency communication, clear delivery updates, and reliable post-sales service. Contract & Entitlement Oversight: Review client purchase orders against existing commercial contracts to ensure compliance with service level agreements (SLAs), pricing structures, order entitlements, and renewal terms. Core Qualifications SAP Proficiency (Must-Have): Proven, practical experience using SAP for order entry, quote generation, and Order-to-Cash workflow management within a corporate setting. Manufacturing / Industrial Experience: Demonstrated exposure to manufacturing operations, technical product lines, or supply chain logistics environments. Corporate Customer Service & Urgency Handling: 3+ years of corporate, high-volume B2B customer service experience with a track record of resolving critical issues under tight deadlines. Contract & Documentation Management: strong administrative skills in cross-referencing customer contracts, verifying entitlements, and maintaining strict compliance documentation.

salary: $23 - $25 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

We are seeking an experienced Corporate Customer Care Representative with hands-on SAP expertise and a background in manufacturing or industrial operations to manage our North American corrugating roll accounts. In this role, you will own the end-to-end Order-to-Cash (O2C) lifecycle, serving as the critical link between corporate clients, international headquarters, engineering, production, and logistics. This is not a standard call-center position-it requires high technical accuracy, proactive urgency handling, and active contract/entitlement oversight to ensure accurate order flow and on-time delivery across global supply chains. Key Responsibilities SAP Order-to-Cash Execution: Manage the complete O2C process in SAP, including accurate order entry, complex line-item quoting, pricing validation, and order tracking. Manufacturing & Cross-Functional Coordination: Partner daily with engineering, plant operations, logistics, scheduling, and overseas warehouse teams to keep technical orders moving on schedule. Corporate Client Management: Serve as the primary point of contact for North American industrial accounts, delivering high-urgency communication, clear delivery updates, and reliable post-sales service. Contract & Entitlement Oversight: Review client purchase orders against existing commercial contracts to ensure compliance with service level agreements (SLAs), pricing structures, order entitlements, and renewal terms. Core Qualifications SAP Proficiency (Must Have)

The essential functions of this role include:

• manual lifting up to 30lbs

Skills

• Human Resources
• Scheduling
• Phones
• Systems Support
• Finance
• Contract Review
• Manufacturing
• Customer Service
• SAP

Qualifications

• Years of experience: 0 years
• Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.