Job Details

Job Title: Scheduling Coordinator

Who We Are: Trusted Ally Home Care is a growing multi-state home care agency that specializes in providing nursing and home health aide services to nuclear-exposed employees in the comfort of their homes. TAHC has been serving families and their loved ones since 2010. After witnessing the impact that quality home care services brought to her grandfather's life, our co-founder Candace Honeywell, was determined to bring the same level of care to everyone we serve. Together, with co-founder Alexander Page, they are committed to driving positive change in home health care.

Job Summary

The Scheduling Coordinator is responsible for coordinating and maintaining the direct care staff scheduling for TAHC Home Care clients and staff.

Duties

• Understands and adheres to established TAHC Home Care policies and procedures.
• Develops, implements, and adjusts scheduling procedures to optimize agency, caregiver, and client needs.
• Creates and maintains up-to-date staff schedules via Google Spreadsheets, IGEA platform and other systems.
• Provides scheduling of staff for call outs, sick leave, vacation, long-term leave.
• Contacts care providers and clients regarding day-to-day changes.
• Maintains call–off report, monitoring caregiver call-offs and reasons.
• Identifies caregiver team challenges and communicates problem and proposed solutions to the Director of Nursing.
• Schedules in advance, Reauthorization Nursing visits in IGEA within 15 days from the end of each 60-day IGEA certification period.
• Monitors caregiver hours worked by week and minimizes scheduling shifts that put caregivers into Overtime pay.

Requirements

• H.S. Diploma or GED.
• Prior scheduling experience preferred.
• Home Care experience required.
• Computer skills including but not limited to MS Office Suite, Google Office Suite and Scheduling program.
• Interpersonal, organizational and communication skills.
• Excellent organizational and time management skills.
• Self-Starter able to work effectively and efficiently in a remote capacity.
• Brings a proactive, goal-driven focus to the role, identifying issues and solutions as early as possible to scale scheduling procedures for agency growth.

Additional Information

• Hybrid schedule with in-office requirements at our Knoxville Office.
• Comprehensive medical, dental, vision, 401k, unlimited PTO benefits package included.
• Competitive salary $42,000- $54,000 commensurate with experience.
• Opportunities for professional development and growth within the organization.
• Dynamic and supportive work environment with passionate colleagues.