Job Details

Alignment Health USA, LLC is seeking a Supervisor, Member Experience to lead inbound call center teams and proactively manage member outreach. You will ensure high service levels, retention, and engagement while coaching staff and guiding performance improvements.

The role is fully remote (not in CA or NY), with a focus on Medicare/MA-PD knowledge and exceptional communication. Minimum 3 years in healthcare/customer service and 2+ years in leadership are required.