Job Details

Administrative Assistant / Customer Service Representative

PrideStaff is seeking a professional, organized, and customer-focused Administrative Assistant / Customer Service Representative to support our client's daily office and sales operations. This position plays an important role in providing excellent customer service, following up on sales referrals, scheduling customer appointments, and supporting the sales team.

Key Responsibilities

• Follow up promptly on sales leads and customer referrals by phone and email.
• Schedule and confirm customer appointments for the sales team.
• Maintain consistent follow-up with prospective and existing customers.
• Answer incoming calls and respond to customer questions professionally.
• Enter and maintain accurate customer, sales lead, referral, and appointment information.
• Assist with calendars, scheduling, correspondence, spreadsheets, reports, and other administrative tasks.
• Communicate with sales and operations teams regarding customer needs and appointment updates.
• Maintain organized electronic and paper records.
• Provide general office and administrative support as needed.

Qualifications

• Previous administrative and/or customer service experience required.
• Sales support or customer lead/referral follow-up experience preferred.
• Strong computer skills and ability to learn new systems quickly.
• Proficiency with Microsoft Office, email, spreadsheets, and data entry.
• Excellent verbal and written communication skills.
• Professional and confident phone presence.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and consistently follow through.
• Dependable with a solid work history.
• Positive, professional, and customer-focused attitude.

Ideal Candidate

The ideal candidate is proactive, organized, and comfortable communicating with customers throughout the sales process. This individual understands the importance of timely follow-up, takes ownership of customer appointments and referrals, and works well in a fast-paced, team-oriented environment.

Compensation / Pay Rate (Up to): $16.00 - $18.00