Job Details

Full-Time Patient Coordinator / Scheduler

University Diagnostics is seeking a motivated, compassionate, and detail-oriented individual to join our patient-focused team! If you enjoy helping others, have strong communication skills, and thrive in a fast-paced environment, we encourage you to apply for our Full-Time Patient Coordinator / Scheduler position at our Hall of Fame location in Knoxville, TN.

Position Status: Full-Time Schedule: Monday–Friday, between 7:00 AM and 5:00 PM Location: 601 S. Hall of Fame Drive, Knoxville, TN 37915

Pay And Benefits

We value our employees and offer competitive compensation and a comprehensive benefits package, including:

• Competitive Base Pay
• Quarterly Bonus Program
• Paid Time Off and Holiday Pay
• Medical, Dental, Vision, and Prescription Coverage
• Flexible Spending Account (FSA)
• 401(k) with Company Match
• Company-Paid Life Insurance
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Training and Career Advancement Opportunities

Position Overview:

The Patient Coordinator / Scheduler plays an important role in providing exceptional patient service and supporting the daily operations of our outpatient imaging center. This position is responsible for coordinating patient appointments, managing a high volume of incoming calls, and ensuring a positive patient experience.

Key Responsibilities:

• Answer a high volume of incoming calls in a professional and courteous manner.
• Schedule and coordinate patient imaging appointments.
• Assist patients with appointment inquiries, scheduling changes, and general questions.
• Maintain accurate patient information and medical records.
• Communicate effectively with patients, referring physician offices, and internal team members.
• Provide excellent customer service while managing multiple tasks in a fast-paced environment.
• Support daily business office operations as needed.

Career Growth:

We believe in promoting from within and providing opportunities for professional development and advancement.

Career Path: Scheduler I → Scheduler II → Business Office Supervisor → Business Office Manager

Join Our Team!

If you are organized, dependable, and passionate about providing excellent patient care, we would love to hear from you!

Apply today to join the University Diagnostics team!

Education:

• To be competitive, must have high school diploma or general education degree (GED)

Skills/Abilities:

• Ability to work independently and multitask.
• Ability to provide documentation accurately and concisely.
• Knowledge of medical terminology.
• Knowledge of computer applications and Microsoft Office

About Us:

Choosing the right imaging provider goes beyond cost. Having confidence in the expertise of the provider is also critical. Not getting accurate answers from the imaging exam may result in additional expenses or invasive testing which may delay early onset of treatment.

At University Diagnostics, each team member's noble purpose is to elevate the care provided beyond the expected to the exceptional.

As patients increasingly take a more active role in selecting their preferred imaging provider, they should consider all the variables before making a final choice and choose an imaging provider that brings the most value to them and their family.