Job Details

Verizon is seeking a skilled leader for a remote customer care team in Morristown, NJ. You will guide a team to deliver outstanding service, resolve device, billing, and other issues, and ensure rapid issue resolution while maintaining high service quality.

You will manage resources, monitor call volumes, mentor staff on best practices, and uphold policies and standards. The role requires flexibility for evenings, weekends, and holidays and proximity to Morristown, NJ.