Job Details

Monday - Thursday 8am - 5pm, Friday 8am-4pm, 1 hour lunch break.

Job Summary:

This individual will answer incoming calls and welcome visitors by greeting and directing them appropriately. They will notify company personnel of calls, messages, and visitor arrival while maintaining security and utilizing the telecommunications system at all times.

Responsibilities:

• Greets guests in person upon arrival, while setting a positive office atmosphere; answering and directing inquiries via telephone and via incoming email with a customer service mindset; take and communicate messages and follow-up
• Directs visitors by maintaining employee and department directories; providing instructions as necessary
• Maintain relationships with building management, office suppliers, service providers, and external office administration provider partners, as applicable.
• Inventory, budget, and order office and business essential materials, supplies, and services for the FirstLight Home Care office; maintain overall office environment appearance.
• Maintain office equipment operation by completing preventive maintenance procedures; troubleshooting malfunctions; initiating repair requests; maintaining inventories; evaluating new equipment, as necessary.
• Maintain the telecommunication system, following manufacturer's instructions.
• Maintain safe and clean reception area by complying with procedures, rules, and regulations
• Contribute to team effort by accomplishing related results as needed
• Work toward continuous quality improvement
• Stay current with changing technology, including software programs
• Data entry and file management as needed
• Uphold, support, and promote all company policies and procedure

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills, and ability required.

Qualifications:

• High school diploma or one (1) to two (2) years' related experience and/or training; or equivalent combination of education and experience.
• Proficiency with Microsoft and/or Google suite required
• Must possess and demonstrate excellent communication and customer service skills
• Ability to read and understand short instructions, correspondence, and memos
• Ability to effectively communicate through written and verbal language
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to evaluate situations and make complex decisions using critical thinking and reasoning.

Physical Demands & Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision distance vision, peripheral vision, and the ability to adjust focus. The work environment is in an office and/or indoors in a resident's home and may contain a potential exposure to illness and/or body fluids. The noise level in the work environment is usually moderate.

Skills:

• Technology
• Verbal and Written Communication
• Organization
• Time Management
• Resourcefulness
• Detail-Oriented
• Customer Service Skills

Benefits:

• Excellent pay
• Health benefit package available
• Paid Vacation, sick time, holidays
• Gain valuable healthcare work experience
• Receive recognition and rewards from management for excellent job performance.
• A positive, friendly and fun work environment based on mutual respect and responsibility.